MHI Cash Back 2021 - Up To $450 Bonus Offer
BONUS OFFER FAQ
WHAT IS THE PROMOTIONAL PERIOD?
The promotion runs from 1 July 2021 – 30 September 2021 inclusive.
To qualify for the Cash Bonus, the eligible products must be purchased between 00:01 AEST 1 July 2021 and 23:59 AEST 30 September 2021 inclusive. A list of eligible products can be found HERE.
WHEN MUST I SUBMIT MY CLAIM BY?
To qualify for the Cash Bonus, your claim submission needs to be received by us on-line between the 00:01 AEST on 1 July 2021 and 16:59 AEST on 22 October 2021 (Claim Period).
Please read the Terms and Conditions carefully. Any incorrect/incomplete claims will not be accepted.
HOW DO I SUBMIT MY CLAIM?
To submit your claim, visit the promotion page on our website, click Submit Your Claim and follow the prompts to complete the claim form online. Once you complete and submit your claim form, you will then subsequently receive an automated response with a Unique Claim ID for your reference.
IMPORTANT: You can track your claim by logging into your profile. CLICK HERE to login. If you forgotten your PASSWORD, please use the reset password function.
WHAT INFORMATION WILL I NEED TO PROVIDE ON THE CLAIM FORM?
• Contact details including Claimant’s Full Name, Contact Number, and your Email Address.
• Street address of the property where the purchased product has been installed.
• Proof of Purchase information included on the Tax Invoice including the Date of Purchase, Delivery Details, Personal Details, and the name of the Dealer/Retailer you purchased the unit from. A photo or scanned copy of the PAID Tax Invoice must be uploaded to the claim form.
• Product Details including Outdoor and Indoor Model/Serial Number. Please ensure these are listed on your Tax Invoice.
• Bank Details. Please include the correct bank details for electronic fund transfer (EFT) of the Cash Bonus Incentive – including account number, account name, bank name and BSB number. The Promoter will not be held liable for any payments that have been successfully transferred into the incorrect nominated bank account. It is up to the due diligence of the claimant to ensure the bank details provided are correct.
• A photograph or scanned copy of a household bill with the same street address the Claimant has submitted on the Claim Form. It may be a copy of a current Council Rates Notice, or Utility Accounts (Electricity, Gas, Telephone, or Water) dated within the previous three (3) months from the date when Claim was submitted.
WHAT PERSONL DETAILS DO YOU REQUIRE?
Personal details including Claimant’s Full Name, Contact Number, Email and Residential Address.
WHAT INFORMATION MUST SHOW ON MY TAX INVOICE?
• Tax Invoice information including Date of Purchase, Delivery Details, Personal Details, and the name of the Dealer/Retailer you purchased the unit from.
• You will be required to upload a photograph or scanned copy of your PAID Tax Invoice.
• Your tax invoice must clearly show that it has been PAID IN FULL.
WHAT PRODUCT DETAILS DO I NEED?
Product Details including Outdoor and Indoor Model/Serial Number. Please ensure these are listed on your Tax Invoice clearly.
WHAT BANK DETAILS DO YOU REQUIRE?
Bank Details. Please include the correct bank details for electronic fund transfer (EFT) of the Cash Bonus – including:
o Account number,
o Account name,
o Bank name and
o BSB number.
IMPORTANT: The Promoter will not be held liable for any payments that have been successfully transferred into the incorrect nominated bank account. It is up to the due diligence of the claimant to ensure the bank details provided are correct.
WHAT HAPPENS IF I ACCEDENTLY PROVIDED AN INCORRECT BANK DETAILS?
Our customer support team will contact you via email if the payment has bounced and will ask for updated information. Please reply with the correct information within the requested time frame, for us to be able to reprocess the claim to be paid.
WHAT HAPPENS IF MY BANK DETAILS WERE INCORRECT AND THE CLAIM WAS PAID?
In this situation the promoter is not liable, and you will not be paid the second time around. Please ensure the correct bank details are provided during the claim process.
WHERE CAN I FIND OUTDOOR UNIT SERIAL NUMBER FOR MY AIR CONDITIONER?
The Model and Serial Number for the outdoor unit of your air conditioner can be found on the side or at the front of your outdoor unit. If in doubt, please ask your Installer to provide the model no. and the serial number for you and should be noted on your tax invoice.
I HAVE PURCHASED AN MHI AIR CONDITIONER, HOW DO I CHECK IF IT IS ELIGIBLE FOR A CASH BONUS?
For a full list of product models participating in this promotion, please visit the Eligible Products page.
IMPORTANT: To be eligible for the Cash Bonus, a participating MHI product must be purchased between 1 July 2021 and 30 September 2021 inclusive.
HOW MANY PRODUCTS CAN I SUBMIT?
Each individual claimant may claim up to 8 units per residential address. The units can be claimed in a single claim, or across multiple claims. A maximum of 3 different address per claimant.
CAN I SUBMIT A CLAIM IF MY MHI AIR CONDITIONER WAS PURCHASED UNDER A BUSINESS NAME?
Unfortunately, no. Under the Terms and Conditions of this promotion, only products that were purchased for domestic/residential use can qualify for the Cash Bonus. Business applications will NOT be accepted. Invoices under a business name and/or with ABNs will be deemed invalid.
CAN I SUBMIT MY CLAIM OVER THE PHONE OR BY POST?
Unfortunately, no. ONLY online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax cannot be accepted or processed.
WHAT IS THE FINAL DATE FOR ME TO LODGE A CLAIM?
The completed Claim Form must be submitted online by 16:59 AEST on 22 October 2021.
Please note: It is the claimant’s responsibility to ensure that claims are submitted BEFORE this date and that ALL information provided on the online claim form are correct. If a claim is not completed correctly, it will NOT be processed.
If you have any questions or concerns, please use the CONTACT form here.
HOW CAN I TRACK THE STATUS OF MY CLAIM?
You may login to your PROFILE HERE to track the progress of your claim/s.
WHAT DO I DO IF I DID NOT RECEIVE A CLAIM SUBMISSION CONFIRMATION EMAIL WITHIN 24 HOURS?
First, check your Spam/Junk folder – just in case.
If the Confirmation email is not received within 24 hours, use the CONTACT form here to confirm your application has been lodged correctly.
Please note: If the Claim Form failed to be entered correctly, it will not be processed. It is the sole responsibility of the Claimant to ensure that the online application has been lodged correctly.
HOW LONG WILL IT TAKE FOR MY CASH BONUS TO BE PAID?
Please allow six (6) weeks after lodging your online claim.
We will make every attempt to process your claim as quickly as possible. However, if any chance of large volumes of applications came through, it may take some time to validate and process your claim.
If after 6 weeks you have not received your Cash Bonus to the nominated bank account you provided on the Claim Form, please contact our customer support team via the CONTACT US form here.
WHAT IF I’M UNABLE TO UPLOAD A COPY OF TAX INVOICE WITH THE CLAIM?
To validate a claim, claimants is required to upload a copy of the Tax Invoice provided with the purchase of any MHI air conditioner.
If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing the Claim Form, please contact our customer support team via the CONTACT form here.
Please DO NOT mail us the original Tax Invoice as we are unable to return documentation back to you.
WHAT IF I MISSED THE FINAL DATE FOR THE CLAIM SUBMISSION?
Unfortunately, your claim will not be processed.
I HAVE RECEIVED AN EMAIL ASKING ME FOR MORE INFORMATION WHAT DO I NEED TO DO?
Please login to your PROFILE HERE to upload the requested documents to complete your application.
I HAVE RECEIVED AN EMAIL SAYING THAT MY CLAIM HAS BEEN APPROVED BUT I HAVE NOT BEEN PAID, WHEN WILL I RECEIVE MY PAYMENT.
Please allow 2 weeks for the EFT to settle after the approval of your claim.
I HAVE LODGED A CLAIM OVER SIX WEEKS AGO BUT HAVE HAD NO RESPONSE AND HAVE NOT BEEN PAID.
First, check your Spam/Junk folder – just in case.
If you have not received any correspondence, then contact our customer support team via the CONTACT from here.
I HAVE PURCHASED AN MHI PRODUCT, BUT IT IS NOT LISTED ON THE ELIGIBLE PRODUCT LIST, CAN I STILL LODGE A CLAIM?
Unfortunately, no this will be automatically declined. Only eligible products on product the list is eligible for the cash bonus. https://mhiaa.com.au/promotion/eligible-products/
I HAVE RECEIVED AN ERROR MESSAGE ON THE CLAIM FORM AS I WAS COMPLETING THE CLAIM, WHAT DO I DO?
Contact our customer support team via the CONTACT US form here.
THE CLAIM FORM IS NOT RECOGNIZING MY RESIDENTIAL ADDRESS WHAT DO I DO?
Contact our customer support team via the CONTACT form here.
I HAVE PURCHASED A SECOND OR THIRD MHI UNIT AND WOUOLD LIKE TO CLAIM MY CASH BONUS, HOW DO I DO THIS?
Please login to your PROFILE HERE to submit a second claim.
I HAVE RECEIVED AND EMAIL SAYING THAT MY PAYMENT HAS BOUNCED, WHAT DOES THIS MEAN?
This means you may have given an incorrect bank account details during your claim application.
Contact our customer support team via email at email@example.com with your Unique Claim ID and provide them with the correct bank account details.
I HAVE RECEIVED AN EMAIL SAYING THAT MY CLAIM HAS BEEN PAID, BUT THE PAYMENT IS NOT IN MY ACCOUNT.
Please allow up to two weeks from the date the email was sent and check your bank statement for their unique claim ID number. If they are still unable to find the payment, please contact the promotions support team via the CONTACT form here.
I WANT TO PURCHASE A UNIT FROM A DEALER NOT LISTED ON YOUR WEBSITE, WILL I STILL BE ELIGIBLE FOR THE CASH BONUS?
Yes, you can still claim provided you have purchased an eligible model and the serial no. supplied matches our database. Which means only eligible model and valid serial no. will be accepted.
WHERE CAN I FIND A DEALER OR RETAILER IN MY AREA?
Please visit our website https://mhiaa.com.au/home/where-to-buy/
To find your nearest dealer or retailer in your area.